Privacy policy

1. Scope

Hopen Labs is the research and product studio of Hopen Technologies Inc., a company based in Québec, Canada. This policy applies only to the Hopen Labs website. Hopen products and external websites have their own privacy policies.

2. Information we collect

This website does not provide user accounts, purchases, or web forms. Its current site code does not set first party cookies or use analytics services.

If you contact us by email, we receive the information you choose to provide, such as your name, email address, organization, message, and related email metadata.

Our hosting and network infrastructure may automatically process basic technical information needed to deliver and protect the website. This can include your Internet Protocol address, browser and device information, request time, requested page, and referring page.

3. How we use information

• To answer enquiries and communicate with you.
• To operate, secure, troubleshoot, and improve the reliability of the website.
• To comply with legal obligations and protect our rights and users.

We do not sell personal information or use it for cross context behavioural advertising.

4. When information is shared

We may share information with infrastructure and service providers only when they need it to host, secure, or support the website and our communications. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and security.

5. Retention and location

We retain correspondence only for as long as needed to manage the enquiry, maintain appropriate business records, and meet legal obligations. Technical logs are retained according to the operational and security practices of our infrastructure providers. Information may be processed outside Québec or Canada and may be subject to the laws of those places.

6. Security

We use reasonable administrative and technical measures appropriate to the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Depending on the law that applies, you may ask to access or correct your personal information, withdraw consent, request deletion, or raise a concern about our handling of it. Some legal exceptions may apply.

Send privacy requests to kevinhernot@hopenlabs.com. We may need to verify your identity before responding.

8. External links

This website links to Hopen products, research websites, and other external services. Their privacy practices are governed by their own policies.

9. Changes to this policy

We may update this policy when our website or legal obligations change. The date above identifies the latest version.